As organizations plan for 2026, workforce strategy is becoming a central area of focus. Despite improvements in broader economic indicators, operational staffing challenges remain persistent across financial services, factoring, insurance services, and commercial lending.
Blog
The final quarter of the year has historically been the highest-risk period for fraud in transportation and logistics. Fraudsters capitalize on reduced holiday staffing, increased shipping volume, and tighter year-end cycles. Unfortunately, 2025 has proven to be one of the most challenging years yet, with a substantial rise in identity theft, false documents, and fraudulent carrier activity.
As insurance carriers finalize renewals and policy adjustments for the new year, December is historically the period when Certificates of Insurance (COIs) experience the highest rate of discrepancies, lags, and expirations. This year is no exception—in fact, 2025 has produced some of the most volatile COI management conditions in recent memory.
As we close out 2025, banks and financial institutions are navigating a rapidly shifting operational landscape driven by heightened verification standards, increased fraud activity, and rising customer expectations for speed and accuracy. Year-end regulatory communications from the OCC, FDIC, and Federal Reserve signal clear priorities for 2026: stronger check validation controls, improved lockbox oversight, and more responsive customer support infrastructure.
In 2025, trucking companies, insurers, and finance firms are under increasing pressure to operate efficiently while reducing costs. Errors in documentation, delays in verification, and inefficient processes not only increase operational expenses but can also expose companies to compliance risks and financial losses. Accurate verification and effective cost control have become essential to sustaining profitability and operational reliability.
For trucking and heavy-equipment finance companies, managing collections and recovery has become more challenging in 2025. Tighter credit conditions, rising delinquencies, and complex payment structures are stretching internal teams and creating operational risks. Inefficient processes can lead to delayed recoveries, higher losses, and strained client relationships.
The trucking industry is facing a persistent staffing challenge in 2025. Fleet operators, insurance administrators, and lenders struggle to fill critical back-office and compliance roles. This shortage creates operational bottlenecks, delays in claims processing, and slower financing approvals, affecting service quality and profitability.
Freight fraud is a growing concern across the U.S. trucking industry. In 2025, scams such as cargo theft, double brokering, and carrier identity fraud have surged, costing carriers, brokers, shippers, and insurers millions of dollars. These fraud schemes often exploit gaps in verification processes, staffing shortages, or missing documentation, leaving even well-established operations vulnerable.
Compliance has long been viewed as a cost of doing business — a necessary but resource-intensive function. However, forward-thinking organizations are reframing compliance as a strategic advantage, transforming traditional back-office operations into centers of intelligence, insight, and value creation.
In the insurance and risk management ecosystem, the Certificate of Insurance (COI) has emerged as a critical document — a small form with big implications. It validates coverage, enables contracts, and protects organizations from liability exposure. Yet, many companies underestimate the complexity and importance of managing COIs accurately and consistently.