Every factoring CEO in 2025 has the same standup conversation: where are we going to find the people? Not salespeople — those are hard enough. The real bottleneck is back-office talent. Verification specialists. Funding support analysts. Collections reps who actually understand transportation. The people who keep the operation moving while leadership chases new business.
BPO for Factoring
Walk into any factoring operations meeting in 2026 and you’ll hear the same word on repeat: agents. Not collections agents — AI agents. Software that doesn’t just assist a human but actually executes multi-step tasks on its own: pulling carrier records, cross-referencing invoices against the LOS, drafting verification scripts, escalating exceptions to a reviewer.