Carrier experience factoring work used to mean a phone call and a funding timeline. In 2026, it means the entire stack of touchpoints between a carrier and the factor: TMS integration, instant funding, dispute resolution, collections communications, and the documentation that ties everything together. SFNet’s 2025 Year-End Survey shows total clients actually shrank 5.1% year-over-year — meaning the factors winning in 2026 are capturing fewer-but-larger relationships through superior carrier experience, not just better pricing. The article below is the CX playbook for mid-2026.
