The insurance industry, like broader financial markets, is navigating increasing complexity and heightened regulatory demands. In this environment, efficient back-office operations, particularly around critical functions like Certificates of Insurance (COIs), are more crucial than ever. While discussions around investment strategies have highlighted the growing reliance on outsourced expertise to manage market complexity and ensure compliance, the same principles apply to the daily administrative burdens that can strain internal resources.
Insurance
The Business Process Management (BPM) sector is undergoing a major transformation. What was once a space defined by cost-cutting and offshore labor is now evolving into something far more strategic—driven by artificial intelligence, automation, and integrated IT solutions.